Frequently Asked Questions

See the answers to some frequently asked questions about our services and products.

Shipping and Delivery

  • Deliveries are made to the door on the ground floor.

  • Luxcasa ships to Portugal and Spain; shipping costs are shown at checkout.

    For delivery times, please contact us, as some items are made to order and delivery times may vary.

    If you are interested in our products outside of these countries, please contact us so we can assess your situation.

  • Shipping costs are automatically calculated at checkout, based on the product, destination, and delivery method.

  • Some products are eligible for delivery and assembly service provided by LuxCasa, but only in the Leiria and Figueira da Foz areas.

    Delivery via courier services does not include assembly.

Orders and Availability

  • Availability varies depending on the product. Some items are in stock in physical stores, while others are subject to order.

  • Delivery times depend on the type of product and its availability.

    If the items are in stock at the store, they will be shipped within 7 days.

    Products made to order are subject to supplier delivery times, which vary depending on the product type. If you are interested in a particular product, please contact us for a delivery time before placing your order.

    We are not responsible for delays caused by suppliers/transport companies.

  • Yes. After order confirmation, you will receive updates on the order status until delivery.

Exchanges, Returns and Refunds

  • Yes. We accept returns within the legal timeframe, except for personalized products, provided that:

    • the product is in perfect condition
    • The product shows no signs of use.
    • the product is in its original packaging,
    • the products are not assembled

    We do not accept products damaged due to misuse.

  • Customized or made-to-measure products are not eligible for return, except in cases of defects or non-conformity.

  • If the product shows any damage, you must contact us within 24 hours of receiving it, with photographic evidence of the situation.

  • We've sent the carrier to pick it up.

  • We will issue a refund using the same payment method whenever the return is due to a defect.

    We offer refunds, product exchanges, or vouchers in case of dissatisfaction.

    Refunds: up to 14 days after return validation.

Warranty and Repair

  • Yes. All products sold by Luxcasa comply with current legislation and have a warranty, as indicated by the manufacturer.

  • The images shown are for illustrative purposes only. Slight variations in color or texture may exist due to natural materials or screen settings.

Payments and Billing

  • We accept various payment methods, such as credit/debit card, MB Way, bank transfer, or others indicated at checkout.

  • Yes. You can enter your billing information during the checkout process.

Customer Support

  • Yes. The Luxcasa team is available to advise you on choosing the products best suited to your space.

  • Yes. We provide customer support before, during, and after the purchase, ensuring a safe and smooth shopping experience.

  • Luxcasa develops Decoration, Interior Design and Architecture projects, including renovations, rehabilitation, consulting, construction supervision and turnkey solutions.

    You can check our Services page for more details.

  • The process begins with a briefing meeting, followed by the design phase, project development, proposal presentation, revisions and, if applicable, monitoring of the execution.

  • Yes. All projects are developed in a completely personalized way, taking into account the lifestyle, preferences, goals, and budget of each client.

  • On our website you will find a selection of projects developed by Luxcasa, which reflect our approach, quality and identity. Check them out here!

  • You can contact us through the website form, email, or phone number available on the contact page.